[ Frequently Asked Questions ]
Reliable Answers to Our Most
Common Questions
We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.
Your First Order!
What should I prepare for the first pickup?
Simply place your laundry items in a bag and ensure they are ready at the scheduled pickup time. Our POXY Laundry driver will collect the items, tag them, and send them to our professional cleaning facility. If you have special instructions (delicate items, stains, or urgent service), please inform us during pickup.
Can I add extra items to my order when you collect…
Yes, you can add extra laundry items during pickup if needed. Our team will update your order accordingly. Please inform the driver so the additional items can be recorded properly.
How do I place an order with POXY Laundry?
You can easily place an order through our website, mobile app, WhatsApp, or by calling our customer service team. Simply select your pickup time and our team will handle the rest.
Where are my clothes cleaned?
All clothes are cleaned in our professional POXY Laundry facility using high-quality detergents and modern cleaning equipment. Our trained staff carefully handle each garment to ensure the best results.
Do you clean delicate fabrics?
Yes. We clean a wide range of fabrics including delicate materials such as silk, wool, and special garments. Each item is inspected and treated with the most suitable cleaning method.
What if my clothes have heavy stains?
Our team uses professional stain removal techniques to treat difficult stains. While we achieve excellent results in most cases, some stains may be permanent depending on the fabric and stain type.
What if my clothes are heavily stained?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
What payment methods do you accept?
POXY Laundry accepts cash, credit/debit cards, and online payments. Payment can be completed after delivery or through our online platform.
Dry Cleaning
What if my clothes are damaged?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
What all is included in your service?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Do you furnish the cleaning supplies?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Wash, Tumble Dry & Fold
Do I need to weigh my Wash, Tumble Dry & Fold bag?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
What temperature do you wash the clothes at?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Do I get to keep the bag?
We aim to collect your clothes, clean them to a professional standard and get them back to you all within 48 hours. If you’d prefer we went a little slower then that’s not a problem – just let us know when you want your clothes back.
Ask Your Question
We look forward to helping you create and maintain a clean, healthy environment that’s as enjoyable as it is functional.