Privacy Policy

Last Updated: March 2026

Welcome to POXY Laundry. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile services, customer support channels, and laundry pickup and delivery services.

1. Who We Are

POXY Laundry provides laundry, dry cleaning, ironing, pickup, delivery, and related services through our website, mobile communication channels, and customer support platforms.

2. Information We Collect

We may collect the following categories of information:

2.1 Personal Information

• Full name
• Phone number
• Email address
• Pickup and delivery address
• Billing information
• Order history
• Preferences and service instructions

2.2 Payment Information

When you make a payment, your payment details may be processed by secure third-party payment providers. We do not store full credit or debit card details on our servers unless explicitly stated and lawfully required.

2.3 Technical Information

• IP address
• Browser type and version
• Device type
• Operating system
• Website usage data
• Referral source
• Date and time of access
• Cookies and similar technologies

2.4 Communication Information

We may collect information you provide when contacting us through forms, email, phone, WhatsApp, social media, chat tools, or customer support channels.

2.5 Order and Garment Information

We may collect details related to your laundry order, including garment types, quantities, service requests, stain treatment requests, fabric care instructions, and delivery notes.

3. How We Use Your Information

We use your information for legitimate business and service purposes, including to:

• Process and manage your orders
• Schedule pickups and deliveries
• Provide laundry, dry cleaning, ironing, and related services
• Process payments and issue invoices
• Communicate with you regarding your orders
• Respond to customer service requests
• Improve website performance and user experience
• Personalize services and offers
• Detect, prevent, and investigate fraud, misuse, or unauthorized access
• Maintain business records and internal reporting
• Comply with legal, tax, regulatory, and compliance obligations
• Send promotional messages where permitted by law or where you have consented

4. Legal Basis for Processing

We may process your information based on one or more of the following:

• Your consent
• The performance of a contract or service request
• Compliance with legal obligations
• Our legitimate business interests, provided your rights are not overridden

5. How We Share Information

We do not sell your personal information. We may share your information only when necessary with:

• Payment processors and financial service providers
• Delivery, logistics, and transportation partners
• IT, website hosting, maintenance, and support providers
• Marketing, analytics, and communication service providers
• Professional advisors such as accountants, auditors, and legal consultants
• Government, regulatory, or law enforcement authorities where required by law

6. Data Retention

We keep personal information only for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce our agreements, comply with legal obligations, and protect our legitimate business interests. After that, information may be securely deleted, anonymized, or archived where permitted by law.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, loss, misuse, disclosure, or alteration. However, no website, platform, or transmission method is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable law, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request restriction of processing where applicable
• Request a copy of your data where legally applicable
• Opt out of marketing communications

9. Marketing Communications

We may send you service-related updates and, where allowed, promotional messages. You may unsubscribe from promotional communications at any time by using the unsubscribe link or by contacting us directly.

10. Children's Privacy

Our website and services are not intended for children without parental or legal guardian supervision. We do not knowingly collect personal information from children in violation of applicable law.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of those third-party websites.

12. International Transfers

If your information is processed or stored outside your country of residence, we will take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Continued use of our website or services after changes become effective constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

POXY Laundry
Email: info@poxylaundry.com
Phone: +971 50 865 4020

Terms & Conditions

Last Updated: March 2026

These Terms & Conditions govern your access to and use of the POXY Laundry website, digital platforms, customer support channels, and laundry-related services. By using our website or placing an order, you agree to be bound by these Terms & Conditions.

1. Definitions

In these Terms & Conditions, references to "POXY Laundry", "we", "our", or "us" mean the business operating the POXY Laundry services. References to "customer", "user", or "you" mean any person using our website or services.

2. Services

POXY Laundry may provide the following services, depending on location and availability:

• Laundry washing
• Dry cleaning
• Ironing and pressing
• Pickup and delivery
• Special garment handling
• Stain treatment
• Express or urgent services

3. Service Availability

Service availability may vary by area, time, order volume, weather conditions, holidays, and operational capacity. We reserve the right to refuse or limit service at our discretion.

4. Account and Order Information

You agree to provide accurate, complete, and up-to-date information when placing an order or creating an account. We are not responsible for delays, failed pickups, failed deliveries, or service issues caused by incorrect information provided by you.

5. Orders and Acceptance

Orders may be placed through our website, phone, WhatsApp, app, or other approved channels. An order is considered accepted only after confirmation by POXY Laundry. We may reject, cancel, or reschedule orders at our discretion.

6. Pickup and Delivery

• You must ensure that items are ready for pickup at the agreed time and location.
• You must provide safe and reasonable access for pickup and delivery.
• We are not liable for delays resulting from traffic, weather, building access issues, or customer unavailability.
• If delivery cannot be completed due to your absence or incorrect address details, additional charges may apply.

7. Turnaround Time

Any turnaround times provided by us are estimates only. Standard and express delivery times may vary depending on garment type, service requested, cleaning requirements, workload, and unforeseen operational circumstances.

8. Pricing and Charges

Prices are based on our current rates and may change at any time without prior notice. Final charges may depend on garment type, material, size, condition, treatment required, and actual items collected.

Additional charges may apply for:

• Express services
• Oversized items
• Heavy stains
• Delicate or specialty garments
• Extra items added after booking
• Re-delivery attempts

9. Payment Terms

We may accept payment by:

• Cash
• Credit or debit card
• Online payment gateway
• Other approved digital payment methods

Payment may be required before pickup, at the time of order, before delivery, or upon delivery, depending on the service. Unpaid balances may result in suspension or refusal of future services.

10. Inspection of Items

We may inspect garments before, during, or after cleaning to assess condition, care labels, suitability for treatment, stains, damage, missing labels, or special risks. We reserve the right to refuse items that are unsafe, unsuitable, prohibited, or likely to be damaged during standard processing.

11. Garment Care and Customer Responsibility

• You are responsible for removing money, jewelry, keys, documents, and personal belongings from garments before pickup.
• You must inform us of any delicate fabrics, special care instructions, or existing damage.
• We are not responsible for items left inside pockets or hidden compartments.
• We are not responsible for issues caused by inaccurate or missing care labels.

12. Stain Removal and Cleaning Results

We use reasonable professional methods to clean garments and treat stains. However, complete stain removal cannot be guaranteed. Some stains, discoloration, shrinkage, wear, or fabric damage may become visible or worsen during cleaning due to the age, condition, composition, or prior treatment of the garment.

13. Delicate, Damaged, or High-Risk Items

Items with weak fabric, embellishments, missing buttons, loose threads, prior alterations, poor dye stability, or previous damage are cleaned at your risk unless otherwise agreed in writing.

14. Loss or Damage Claims

Any claim relating to lost or damaged items must be reported within a reasonable time after delivery. Where we determine that we are responsible, our liability will be limited to a fair and reasonable amount taking into account the item’s age, condition, depreciation, and original value, subject to applicable law.

15. Uncollected or Undeliverable Orders

If an order is not collected, accepted, or deliverable after repeated attempts, we may store the items for a limited period. Storage fees or re-delivery charges may apply. We reserve the right to handle unclaimed items in accordance with applicable law after reasonable notice.

16. Cancellations and Refunds

Orders may be canceled before pickup, subject to our cancellation policy. Once an order has been picked up or processing has begun, cancellation or refund may be limited or unavailable. Refunds, if approved, will be processed using the original payment method where possible.

17. Prohibited Items

You must not submit any of the following items:

• Hazardous materials
• Flammable or explosive substances
• Sharp objects or weapons
• Illegal items
• Biohazardous or heavily contaminated materials
• Items unrelated to laundry services

We reserve the right to refuse, isolate, report, or dispose of prohibited items where required for safety or legal compliance.

18. Promotions and Discounts

Promotional offers, discount codes, referral rewards, and special campaigns may be subject to separate terms, limited validity periods, and eligibility requirements. We reserve the right to withdraw or amend promotions at any time.

19. Website Use

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt unauthorized access to our systems or data
• Upload malicious code or harmful material
• Interfere with website functionality or security
• Copy, scrape, reproduce, or misuse website content without permission

20. Intellectual Property

All website content, branding, logos, graphics, text, images, layout, software, and related materials are owned by or licensed to POXY Laundry and are protected by applicable intellectual property laws. No content may be copied, reproduced, modified, distributed, or exploited without prior written permission.

21. Third-Party Services

Our website or services may integrate with third-party platforms such as payment gateways, maps, analytics tools, chat tools, advertising services, or social media features. We are not responsible for the operation, availability, or policies of third-party services.

22. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis, to the fullest extent permitted by law. We do not guarantee uninterrupted website access, error-free functionality, or that all stains, odors, or garment issues can be fully resolved.

23. Limitation of Liability

To the fullest extent permitted by law, POXY Laundry shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, business opportunity, goodwill, or reputation.

24. Indemnity

You agree to indemnify and hold harmless POXY Laundry, its owners, employees, contractors, and partners from claims, damages, liabilities, costs, or expenses arising from your misuse of the website or services, breach of these Terms, or violation of law or third-party rights.

25. Force Majeure

We are not responsible for delay, interruption, or failure to perform caused by events beyond our reasonable control, including natural disasters, extreme weather, labor disputes, transportation disruption, internet outages, pandemics, government actions, or other force majeure events.

26. Termination or Suspension

We may suspend or terminate your access to the website or services at any time if we believe you have violated these Terms, engaged in fraudulent activity, or created risk for our business, staff, or customers.

27. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where POXY Laundry operates, unless otherwise required by applicable law.

28. Changes to These Terms

We may revise these Terms & Conditions at any time. Updated versions will be posted on this page with a new effective date. Continued use of our website or services after any update constitutes acceptance of the revised Terms.

29. Contact Us

For questions about these Terms & Conditions, please contact:

POXY Laundry
Email: info@poxylaundry.com
Phone: +971 50 865 4020

Cookie Policy

Last Updated: March 2026

This Cookie Policy explains how POXY Laundry uses cookies and similar technologies when you visit our website or interact with our digital services.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, remember preferences, analyze traffic, and support security and marketing activities.

2. Why We Use Cookies

We use cookies and similar technologies to:

• Ensure the website operates correctly
• Remember your preferences and settings
• Improve website functionality and performance
• Analyze user behavior and website traffic
• Enhance security and prevent misuse
• Support advertising and remarketing where applicable
• Measure the performance of campaigns and promotions

3. Types of Cookies We Use

3.1 Essential Cookies

These cookies are necessary for the website to function properly. They may support page navigation, secure login, form submission, order processing, fraud prevention, and other core website features.

3.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information such as page visits, traffic sources, clicks, and general usage behavior. This helps us improve website performance and usability.

3.3 Functional Cookies

These cookies remember choices you make, such as language preference, saved details, location, or form information, to provide a more personalized experience.

3.4 Marketing and Advertising Cookies

These cookies may be used to show relevant ads, limit repeated advertisements, measure ad performance, and support remarketing campaigns across websites or digital platforms.

4. Third-Party Cookies

Some cookies may be placed by third-party services integrated into our website, such as:

• Analytics providers
• Advertising networks
• Payment service providers
• Embedded maps or video content providers
• Social media integrations
• Customer support chat tools

These third parties may collect information in accordance with their own privacy and cookie policies.

5. Cookie Duration

Cookies may remain on your device for different periods:

• Session Cookies: Deleted when you close your browser
• Persistent Cookies: Remain for a set period or until manually deleted

6. Managing Cookies

You can manage, block, or delete cookies through your browser settings. You may also be able to control certain cookie preferences through a cookie banner or consent management tool on our website.

Please note that disabling certain cookies may affect website functionality, performance, and your overall user experience.

7. Consent to Cookies

Where required by applicable law, we will request your consent before placing non-essential cookies on your device. By continuing to use our website after seeing the cookie notice, you may be deemed to have accepted our use of cookies to the extent permitted by law.

8. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect legal, technical, or operational changes. Any updates will be posted on this page with a revised effective date.

9. Contact Us

If you have any questions about our use of cookies, please contact:

POXY Laundry
Email: info@poxylaundry.com
Phone: +971 50 865 4020